Privacy Policy
Last updated: December 22, 2025
elechawk ("we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"). elechawk is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.
By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
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Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies, relates to, describes, or can reasonably be linked to you. Personal information does not include data that has been anonymized or de-identified.
Depending on how you interact with the Services and where you are located, we may collect or process the following categories of personal information:
- Contact details such as name, billing address, shipping address, and email address
- Financial and payment information necessary to process transactions (payment card details are processed securely by third-party payment providers)
- Account information such as login credentials and preferences
- Transaction information including products viewed, purchased, returned, or exchanged
- Communications with us, including customer support inquiries
- Device and technical information such as IP address, browser type, and device identifiers
- Usage information regarding how you interact with the Services
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Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, contact us, or otherwise use the Services
- Automatically through your use of the Services, including through cookies and similar technologies
- From service providers that support our business operations (such as payment processing, hosting, analytics, fulfillment, and shipping)
- From partners or third parties, where permitted by law
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How We Use Your Personal Information
We may use your personal information for the following purposes:
- To provide, operate, and improve the Services, including processing orders, payments, shipping, returns, and customer support
- To manage your account and communicate with you regarding orders, updates, or service-related notices
- To personalize your experience and improve website functionality
- To conduct marketing and promotional activities where permitted by applicable law, and subject to your communication preferences
- To detect, prevent, and investigate fraud, abuse, or security incidents
- To comply with legal obligations and enforce our policies and agreements
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How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- With Shopify and other service providers who perform services on our behalf (such as payment processing, analytics, cloud hosting, and order fulfillment)
- With business and marketing partners, where permitted by law, to provide marketing or advertising services
- When you direct or consent to the disclosure of information (for example, to ship products or use third-party integrations)
- With affiliates or within our corporate group
- In connection with a business transaction (such as a merger, acquisition, or restructuring)
- To comply with legal obligations or protect the rights, property, or safety of elechawk, our customers, or others
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Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve its services. Information you submit to the Services may be transmitted to and processed by Shopify and its partners in other countries.
To learn more about how Shopify processes personal information, please refer to Shopify’s official privacy documentation.
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Third-Party Websites and Links
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.
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Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. As of the last updated date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.
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Security and Retention of Personal Information
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
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Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access or know what personal information we hold
- The right to request correction or deletion of personal information
- The right to data portability, where applicable
- The right to opt out of certain processing, including targeted advertising, where required by law
You may also manage your communication preferences by unsubscribing from promotional emails. We will continue to send non-promotional communications related to your orders or account.
We do not discriminate against individuals for exercising their privacy rights.
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International Transfers
Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure appropriate safeguards are in place.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and update the "Last updated" date accordingly.
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Contact Information
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
Email: support@elechawk.com
Address: Nanshan District, Shenzhen, Guangdong 518057, China